Shannon Smith

- full-time
(2011 Lance Camper)





Virtual Assistant

Medicare Part D expert, Research, Email Management, Travel Arrangements, Podcast Management, Content Re-purposing, light bookkeeping, data entry, Photography, and more

I am loyal, versatile, have integrity. I will save you time to concentrate on your business, while I complete the time consuming tasks for you.

Work Experience

Virtual Assistant
Shannon Smith Virtual Assistant - Remote
May 2020 to Present
Virtual Business Services including admin services, podcast management, email and calendar management, content re-purposing and creation, Research, data entry, and more

Process Executive
Cognizant Corporation
April 2018 to May 2020
Assisted members, agents/brokers, health plan employees.
Research and ensure accurate and quality service is being delivered while adhering to policies and procedures as a healthcare professional for several Medicare Part D prescription drug plans.

Guest Services Coordinator
Sun Communities, Hill Country Cottages and RV Resort - New Braunfels, TX
February 2015 to February 2017
Reservations, check-in and check-out guests, retail store sales, help with group events, monthly guest charges and payments, make pizzas and bread sticks, assist food and beverage vendors, read electric meters and bill to monthly accounts

Assistant General Manager (AGM)
Red Roof Inn - Amarillo, TX
November 2012 to November 2014
Supervise employees at front desk, housekeeping, and





maintenance. Onsite for any complaints from
guests, employee situations and ensure guests have a pleasant stay.
Inventory and order breakfast items. Assist with breakfast for guests. Schedules, fill in for shuttle van,
front desk or where needed.

Office Manager
CCS Systems
April 2008 to August 2009
All in-house duties including A/R, A/P, Invoicing, taking calls for technical help and creating work orders, office supplies, cleaning of office, communication with technicians and operations manager
regarding customer support, work orders and calls for help with networking systems and/or telecommunications. Monthly bank and credit card statement balancing. Staying informed on medical
insurance for the employees.

Information Technology Operator
Affiliated Foods, Inc. Food Service and Grocery Warehouse - Amarillo, TX
2004 to 2007
AS400 System backup as well as development and imaging backups
Run Shift Documentation and update shift documentation as needed or assigned, run and print
reports, shelf labels for stockholder's stores.
Customer support for symbol and telxon ordering machines, processing of orders sent in by phone,
web, and fax, order changes.
Support for in-house computers and printers

Accounts Receivable Secretary/ Credit Manager's
Affiliated Foods, In. Food Service and Grocery Warehouse - Amarillo, TX
1999 to 2004
Assistant
Set up of new accounts consisting of credit analysis and research
Reconciliation of accounts.
Managed military accounts
Support person for credit manager
Training of new employees
Support to sales people and vendors
A/R, A/P, GL, and various other accounting duties

Contact: Shannon Smith at shannonsmithva@gmail.com


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