Cathy & Craig Utz

- Full Time
(2017 Grand Design 42')

wedding 2016

wedding 2016





Cathy & Craig Utz

229-449-6757 Craig
386-234-5693 Cathy
serriously2@gmail.com
Current location - 786 NW Stephen Foster Dr, White Springs, Florida 32096

ABOUT US
We are full time RVers since early 2014 as a project management team in the storm damage restoration industry, with a two-year stint as work campers in Florida while still working. We retired in 2020 and are seeking part time work for RV site and some salary. We love the RV life and know what it takes to make a great experience for fellow travelers. We understand the balance of maintaining management standards while providing personal service to resort guests. We are Florida residents and plan to remain here. Our work histories prior to work camping are all about intensive customer service and positive interaction with folks from all walks of life. We are both experienced camp hosts. Cathy has extensive office and reservation experience, and is qualified with Campground Master. Craig is a qualified handyman with extensive experience in construction management, customer service, sales, and general problem solving.

Our 5th wheel is 42’ 2017 Grand Design Solitude which we keep in pristine condition. Tow vehicle is a 2014 GMC HD. We keep a beautiful site with small gazebo, potted and hanging plants, and tasteful decoration (no flamingos!) We have two small rodents masquerading as dogs - Pnut and Mr. Bojangles, miniature dachshunds.

RECENT EXPERIENCE
We worked together as a sales and project management team for a national storm damage contractor in North Carolina, Texas, Georgia, New Mexico, and finally in Florida. In 2017, while living in a mobile home and RV resort in Pierson, FL, Cathy picked up the reins as assistant manager of the RV and day-use portion of the resort when the managing couple retired. Craig continued to work outside while assisting Cathy during events and busy periods. When the park sold in 2019, we moved on and continued in the storm business in Panama City after Hurricane Michael. In September 2020, we retired and Cathy took a work camper position at front desk at an RV resort in White Springs, FL, where we currently reside. Our term of service is complete and we are ready to move on when the right location and position(s) become available.

WE ARE
-Intelligent, creative, laid back and outgoing people-oriented folks with much to offer.
-Excellent and engaging communicators that “give good phone.”
-Computer and internet literate; Cathy is experienced with Campground Master,
-Well-seasoned in all levels of sales and customer service, with hospitality experience as well.
-Capable and willing to lead, follow, or get out of the way, with good instincts to discern which is needed.
-Work well independently or as team players; work well together or separately, very effective as a team.
-Well equipped with full complement of carpentry/handyman tools and equipment, with a working understanding of most RV systems, particular expertise in roof and exterior leak solutions

SEEKING
Up to 24 hours each weekly for site and additional on-site income.
Available immediately or can start May 1st, as needed
3, 6, or 9 month commitment fine, also





open extending further if we are a good fit, we will settle in with right situation.
Position(s) desired – (we are well qualified for several, separately or as team.)
Cathy - office and clerical, phone and reservations, rent/fees collection, resort tours, coach valet, activities, etc;
Craig - office qualified, light handyman, roofing, plumbing, limited electrical, pool, maintenance, light landscaping, security

Work Camper Experience

Suwannee Valley Resort - White Springs, FL (Cathy) September 2020 - present
Weekend assistant office manager. This is a members-oriented resort with full bar and restaurant as part of RV park, many large group events, cabins, rental RVs, and 40+ full time RV residents. Duties include check guests in/out, facility tours, valet to sites, billing and collection, reservations, Q&A for new visitors and screening of would-be members.

Sunny Sands Mobile Home Park and RV Resort - Pierson, FL September 2017 - October 2019
RV park assistant manager team. Duties included - (but not limited to) taking calls and Q&A screening for day use of resort portion of community, booking snow-bird and short term RV reservations for a mix of very differently sized lots, rental unit reservations, registration and check in, RV site placement (30A, 50A, pull-through, back-in, what size unit fits what site, where big rigs cannot go, etc,) collection of rents and utilities from ornery long termers, scheduling outside repair and maintenance contractors, some pool maintenance, customer service, customer complaints, and occasional dismissals from the park for misconduct. (80% Cathy, 20% Craig, still working outside job) Position was eliminated by new owner.

Recent Career History
K. Simon Construction – National Storm Damage Contractor – Several locations 2014 -2017; 2019-2020
Self-employed as 1099 contractor Project Management Team - Fayetteville, NC; Abilene, TX; Albany, GA; Cartersville, GA; Las Cruces, NM; Ormond Beach, FL; Panama City, FL
In home cold call and referral sales of residential and commercial roofing and other storm damage repairs, estimating, advocating with insurance adjusters to pay full restoration costs, timely completion of detailed paperwork, mortgage company compliance, managing customer expectations (this is very important) through a slow process, regulatory and local government compliance, managing labor, sub-contractors, suppliers, customer service, complaint resolution, and collection of final insurance proceeds, closing out permits, and much more - INTENSIVE Customer Service through a very trying process(!!)
Prior Experience
Cathy’s experience includes- hotel and hospitality management, residential realtor, in home health care, retail sales and management, warehouse expediter, etc, and even briefly owned a bar.
Craig is a seasoned construction professional, self-employed for over 30yrs in remodeling and roofing, prior to that as a licensed commercial pest control operator and wildlife management specialist. As a younger man sold insurance, delivery truck driver, was night HVAC operator for 30-acre commercial greenhouse produce operation, raised on 2,000-acre high tech seed farm.

Personal References:
Anne Cross 407-671-7084
Joyce Bennett 574-309-2082
Janett Hoke 386-852-8615
Marty Hadaway 561-386-5049

Business References:
Gaby & Mike Gerhart; work campers at SVR, 215-327-6412, flowerlvr2005@gmail.com
Chrissy Polovich, Branch Manager, K Simon Construction, Panama City
865-771-4085; chrissy.ksimon@gmail.com
Scott Zibull; President, K Simon Construction LLC
971-255-6446; scottzibull@mac.com

Cathy & Craig Utz serriously2@gmail.com 229-449-6757 386-234-5693

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